Welcome and Registration

You will not need to send in your qualifications if you already have your CAS.

You don't need to have collected your ID card to attend your first lessons.

If you know your address before you arrive in the UK, you can update it on your student portal.

We can only issue your ID card to you.

If you are a distance learner, and have completed registration and uploaded a photo, we can post your ID card to you.

You can collect your Student ID at any of our campus Student Centres.

You will not be able to register without your username and password.

If you're continuing on the same programme of study, you'll only need to do online registration in the following years. If you move onto further study with us, you would then need to do both online registration and the qualification/ID check.

If your dissertation is due in the next academic year (from September onwards), you will need to re-register.

If you have any outstanding assignments, or are due to resit exams, you will need to re-register for the new academic year.

If you have received an invitation to complete online registration, you will need to re-register to continue your studies.

Yes, once you have your username and password and you’ve been invited to register.

Yes, you’ll need to complete Online Registration for every academic year (beginning in September) you continue your studies.

Yes, you will need to register to be able to submit your work and receive your results.

If you were born in the UK, and are still a UK citizen, you may be able to use a different form of ID to complete registration. If you were born overseas, or do not currently hold a UK passport, you must provide a passport as one of your registration documents.

Please contact our Student Centre team to assist you with a late registration appeal.

To complete the second part of registration, send in your qualifications and then show your ID to collect your student ID card.

New students will be sent everything they need to make the most of Welcome Week.

Your first step is to ask your faculty office.

Please contact the Student Centre team to discuss late registration.

You can send photos or scans of qualifications to our Document Checks inbox.

We do our very best to get back to you in three working days but do bear with us if it takes a bit longer.

Please visit the Student Centre.

Log a query during the registration process and we will look into this for you.

You can send us a photo for your student ID card through the Digital Student Centre, or you can have your picture taken at one of our Student Centres when you come in to register.

Unless you are a distance learning student, you will need to collect your student ID card from one of the three Student Centres to complete your registration.

Use the applicant enquiry form and we will get back to you with help and advice on how to apply to us again.

You can access online registration through the email invitation sent to your personal email address, or by logging into your student portal with the login details sent to you from our IT Service Desk.

You don’t need to collect your Student ID card from campus if you’re a distance learner.

This means that Online Registration is currently closed for your programme and you will be unable to complete it at this time.

If it’s the first time you’ve lost your Student ID (Greenwich Gateway Card), you can visit any of our Student Centres for a free first replacement.

If your date of birth on our records is incorrect, you can let us know when you see us for face-to-face registration.

If you find during online registration that your grades or qualifications appear to be incorrect, please log a query on the Query Tracker.

There are a number of ways you may still be able to complete your qualification checks.

If you are not able to register as a continuing student, this could be due to incomplete resits or resubmissions, an open academic appeal, or outstanding tuition fees from the previous year.

You will be able to see all Welcome activities and what we have to offer, including your induction timetable on our Welcome webpages.

We put on a variety of events to help you get to know us and your course.

If you are a continuing student, completing online registration means you’re now fully registered. If you are a new student, completing online registration means you're now ready to provide evidence of your qualifications and ID and to collect your student ID card.

We'll send an invitation to complete registration to your personal email address a few weeks before your course starts. By the time you've received the email, your login details should have been reactivated.

Our first suggestion would be to try using a laptop or desktop PC instead.

Your Mailing address is an optional address you can add if you’d like your official post (usually your certificate and/or transcript) sent somewhere other than your Permanent address.

Your permanent address is your fixed, home address. If during your studies you are living in halls, or rented student accommodation, your permanent address is where you will return back to when you finish.

Your term time address is where you will be staying during your studies.

The type of ID we need to complete your registration will depend on the type of student you are.

You’ll need to re-register every September for each academic year you study with us.

You can find the deadlines for your cohort on our Registration webpages.

Registration invitations are usually sent out around a month before you begin your studies. If you can't find your invite, try checking the junk folder of your personal email address.

Please contact the Student Centre team for support with registration.

Eventbrite helps us to manage the number of students who can visit us during registration, and ensures you’ll never have to wait too long to see a member of our team.

Please log an enquiry and we can send it to your faculty for approval.

Raising a query during Online Registration allows time for the query to be resolved so your record is fully up to date.

Invitations to online registration are sent on the day new-student registration opens. If you haven't received your invitation by a week after this point, please check your inbox for further emails from us and then submit an enquiry in the Digital Student Centre.

It may be because your course runs over two academic years.

You can update your preferred name during online registration, or by contacting the Student Centre.

'Action items' are the stages of online registration and are updated daily. You might be trying to register too soon.