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As an apprentice do I have a personal tutor?
Yes, you'll be given a personal tutor when you register onto your course.
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Can I change my Personal Tutor?
If in exceptional circumstances you feel it is necessary to change, please contact your Programme Leader.
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Can I change my professional tutor group lead?
Please contact your programme leader.
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Will the university provide me with an employment reference?
For an employment reference, you can request a student status letter or speak with you programme leader or personal tutor.
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Can I get help completing my extenuating circumstances claim?
The Student’s Union advice team will be able to help.
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Can I get my results changed?
Your faculty team are the first people to speak to if you think any result needs to be changed.
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Can I have an extension on my coursework?
You can apply for a 14-day extension.
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Can I submit a late Academic Appeal?
We may be able to accept a late appeal if you have explained and evidenced why it is late.
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Can I submit an Academic Appeal?
What you can appeal will depend on the type of student that you are.
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Can I submit an appeal if I don't have any evidence?
There are some circumstances in which we can uphold your appeal without evidence.
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Can I submit evidence for my extenuating circumstances after I have submitted my claim?
Yes, just make sure you don't miss the deadline to submit your claim because you are waiting for evidence.
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Can the Students' Union tell me who my personal tutor is?
No, speak to your programme leader or school office to find out who your personal tutor is.
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Is support available to help me with maths?
Online and in-person teaching support is available to any student struggling with maths.
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How can I meet with academic staff on my programme?
You can view the office availability of academic staff on Moodle.
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How can I query my grade?
Create an enquiry in the Digital Student Centre.
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How do I change from full-time to part-time study?
Please contact your course tutor by logging an enquiry in the Digital Student Centre.
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How do I change from part-time to full-time study?
Please contact your course tutor by logging an enquiry in the Digital Student Centre.
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How do I change my programme?
You need the approval of your current programme leader and the programme leader of the programme you wish to transfer to.
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How do I enrol on my optional modules for next year?
You will be asked to select any optional modules for the following year in mid-February.
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How do I get a reference when no longer studying here?
Even past students can easily request a reference online.
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How do I know who my personal tutor is?
You will be allocated a personal tutor shortly after registration in Year 1.
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I am a Faculty of Education, Health and Human Sciences student. What happens if I don't get on with my placement mentor?
It depends on your course. Social work: please raise any concerns with your university placement tutor.
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I am a student at Greenwich Business School. How can I find a placement?
Please contact the employability team as they will be able to provide support with this.
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I am a student at the Faculty of Education, Health and Human Sciences. How can I find a placement?
It depends on your course. Social work: placements are organised by the placement lead.
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I am a student at the Faculty of Engineering and Science. How can I find a placement?
Please submit a query and someone will look into this for you.
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I am a student at the Faculty of Liberal Arts and Sciences. How can I find a placement?
Please contact the employability team as they will be able to provide support with this.
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I can’t log into safe medicate. What are my log in details?
If you can’t remember your password, please select ‘Forgotten password’ on the Safe Medicate website.
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I can't find the email you sent me with the decision regarding my claim for extenuating circumstances. What should I do?
Raise a query with us and we will look into it.
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I have a question about word counts and how to reference my work. Who can help me?
See the academic guidance on our website or contact your module leader.
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What can I do if I feel I’m falling behind with my work?
If you feel you're falling behind with your work, please don't wait to seek support from tutors, module leaders, and university services.
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I have lost my placement name badge (Nursing) and need to order a new one. How can I do this?
If you have lost your placement name badge, please create an enquiry through the Digital Student Centre.
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I want to travel overseas for two weeks. What do I do?
You’ll need to submit an Authorised Absence Form.
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I’ve been marked absent even though I scanned the QR code. Can you update my attendance?
We are unable to do this, so be careful to register before you leave class.
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What can I do if my programme leader doesn't reply to my emails?
Faculty admin teams can help you reach your programme leader.
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What do I do if I have a question about an online module?
Raise a query with us and we will look into it.
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What happens if I don't get on with my placement mentor?
Please log a query in the Digital Student Centre and a member of staff will be in touch.
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What should I do if I can't find the link to submit my work online?
You'll need to ask your module leader for help if you can't find the link to submit work online.
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What should I do if I've uploaded the wrong assessment document?
Contact your module leader if you have upload the wrong assignment document.
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Who can answer questions about my grades?
Faculty staff can look into grade queries.
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Who can help me find missing modules from my timetable as a Study Abroad student?
Contact your School Admin team online to answer all your timetable queries.
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Who is my programme leader?
You can find details of your programme leader in your course handbook, or by checking the instructors you're linked with in the Digital Student Centre.
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Why am I unable to submit another apology for absence?
You can input apologies for three consecutive days
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Are there any past exam papers available to help me revise?
Most past exam papers are available in the My Learning section of the portal.