Yes, you must still submit an EC claim as we can only consider claims that have been submitted via the online system. This is so that we get the information at the right time and to ensure the process stays confidential.
If you are unable to submit your claim yourself due to a physical illness or mental health condition, a member of staff (personal tutor, module leader) can submit the claim on your behalf. However, it’s your responsibility to contact the member of staff and ask them to do this for you – we may need to see evidence that you have asked the member of staff for this support.