When you book a room in hall you will be asked to pay a deposit of £400, if you are already a resident then you will have made this payment when your booking was made unless you were given an exemption.
This deposit is a pre-payment of your accommodation fees and is taken off the amount due on your hall fee account. So it is an advance payment of your hall fees and is not held throughout your time in hall and there is no refund due at the end of your licence period (unless you overpaid your hall fees).
The deposit is deducted from the total of your accommodation fees and it will reflect this in your Flywire account.
Cleaning or maintenance charges - end of licence period
When you move out of halls there will be a check of your room and any shared communal areas of the flat. If there are any damages or cleaning charges or your key was lost, you will be sent a separate invoice to pay this amount within one month of the end of your licence period.
Refunds for cancellations
If you cancelled your room in hall at least three weeks before your booking start date (this is the date shown on your licence agreement) then you will be issued a refund. The team will automatically arrange this for you and the refund will be processed within 8 weeks.
If you have any questions, please raise an enquiry and the team will check your records and confirm the balance of your account.